Terms and conditions

Biitest

Email: [email protected]

By continuing to browse the Biitest website and/or purchasing a product from this site, you are agreeing to the following terms and conditions.

Biitest is a trading name of Bii Group limited.

www.biitest.com (the “Website“) is owned by and operated by or on Bii Group Limited (“we” or “us“).

Company  registered address Innovation Centre University of Northampton, Green Street Northampton NN1 1SY

Payment

Full payment must be received in full prior to starting your purchase being dispatched.
We accept the following methods of payment:
PayPal and – all major credit and debit cards accepted.

Delivery policy

You will be provided with a link to complete your test submission form which will then need to be filled out and submitted. You are responsible for the postage costs of delivery to our testing centre as detailed in this document. We cannot be held responsible for failure to receive items that are not sent to us via a recorded or signed-for delivery method. Your results are emailed to your chosen email address within 4.5 working days of us receiving your sample. We do not provide printed copies of your results however the PDF you are sent is high quality if you decide to print this at home.

Damage, loss or theft of sample

We cannot be held responsible for the damage, loss or theft of samples that have not been received by us.

Rescheduling

If you wish to reschedule your test, we will honour your original email up to 12 months following the receipt of your payment. Changing the date of your test does not incur any additional charges within this period.

Disputes

These Terms and Conditions are governed by the laws of England and Wales and will be interpreted in accordance with the English courts. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.

Health and nutritional information
If you have any health conditions or concerns you are responsible for checking with a registered medical practitioner. We recommend that anyone changing their diet should consult a registered medical practitioner in the first instance.

Our website and other information that we may send you provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific require.

Disclaimer

1. . If you have any health or medical concerns you must consult with a registered medical practitioner in respect of those.
2. Our testing services are not intended to be a substitute for professional medical advice, diagnosis or treatment.
3. It is essential that anyone considering changing their diet must consult a registered medical practitioner in the first instance.
4. All possible diagnoses generated by our tests must be discussed and confirmed with a registered medical practitioner.
5. If you think you may have a medical emergency, call your doctor or the emergency services immediately.
6. Please note that items listed within a specific test are subject to change from time to time. Please consult our website or contact us if you wish to confirm whether a specific item is included within a particular test.
7. 100% accuracy of all test results cannot be guaranteed. However, our laboratory partners work to high industry standards and procedures at all times.
8. Our staff will not provide medical advice given that they are generally not medically qualified. Any advice given by our staff should therefore not be construed as medical advice or any diagnosis.

9. Hair testing is categorised as a form of Complementary and Alternative Medicine (CAMs). CAMs cover a wide range of therapies that fall outside of mainstream and conventional medicine.